FAQs

Shipping and Delivery

We ship worldwide from our US warehouse, with standard delivery taking 3-7 business days within the USA and 7-14 days internationally. Free shipping applies on all orders, and tracking is provided for every package. Expect minor delays during peak holiday seasons.

Product Quality and Safety

All our toys meet EU safety standards and are free from harmful chemicals like BPA or phthalates. Supplements use vet-approved, natural ingredients with no fillers, and every batch is third-party tested for purity. If your pet has allergies, check our detailed ingredient lists or contact support.

Returns and Refunds

Enjoy a 30-day money-back guarantee—no questions asked on unopened products. For used toys or opened supplements, we offer exchanges if there's a quality issue within 14 days. Refunds process in 3-5 business days via your original payment method.

Usage and Dosage for Supplements

Follow the label instructions based on your pet's weight—e.g., 1 scoop daily for dogs under 10kg. Start with half dose for the first week to monitor tolerance, and consult your vet for specific health needs. Store in a cool, dry place away from sunlight.

Toy Durability and Cleaning

Our toys are designed for tough chewers but supervise play to prevent ingestion of small parts. Most are machine-washable or hand-washable with mild soap; air dry thoroughly. Replace if excessive wear appears to ensure safety.

Subscriptions and Payments

Save 15% with our auto-ship subscription for supplements—pause or cancel anytime via your account. We accept cards, PayPal, Apple Pay, and bank transfers, all processed securely. No hidden fees; EU VAT is included where applicable.

Contact and Support

Reach our pet-loving team at support@furrylovers.com or via live chat (Mon-Fri, 9AM-6PM CET). Response time is under 24 hours, and we're here for product advice or order issues. Join our community for tips, photos, and exclusive deals.